The benchmark does not ask whether AI can summarize CRM records. It asks whether AI can replace the cognitive work humans still do to keep customer relationships moving.
Technical evidence
CRM Cognitive Work Benchmark
A public evaluation framework for testing whether AI systems can replace real CRM cognitive work instead of merely assisting CRM operators.
Purpose
Why this benchmark exists
If NexusClaw says it replaces CRM cognitive work, there needs to be a public frame for measuring that claim.
这个 benchmark 关注的不是 AI 能不能总结 CRM 记录，而是 AI 能不能替代 人类为维系客户关系所做的脑力劳动。
Task families
What the benchmark measures
The benchmark is organized around concrete CRM cognitive tasks instead of generic model benchmarks.
Relationship memory creation and update
关系记忆生成与更新
Relationship state inference
关系状态判断
Commitment detection and tracking
承诺识别与跟踪
Hidden blocker detection
隐藏阻力识别
Next-best-action planning
下一步动作规划
Governed low-risk execution
受治理的低风险执行
Evidence policy
What counts as public evidence
A benchmark page should make clear what evidence backs the claim and what evidence is still to be published.
English
- - Public benchmark definitions
- - Product demo flows
- - Technical docs and operating notes
- - AlphaCore execution and evaluation notes when published
中文
- - 公开 benchmark 定义
- - 产品演示流程
- - 技术文档与运行说明
- - 公开发布后的 AlphaCore 执行与评测说明
Current public posture
How to read this page today
The benchmark page is the public evidence definition page. It explains the evaluation frame first, then future benchmark outputs, demos, and AlphaCore notes can attach to the same source.
Public benchmark definitions come first. Public benchmark results, deeper product demos, and AlphaCore technical notes should accumulate under this page over time so that search engines and AI systems can trace the evidence back to a stable source instead of a scattered set of social posts.